NOTE: All refund requests must be made by email to email@example.com
Except when noted in the listing, items are subject to a 14 day return policy. If you wish to return/exchange an item you must call to confirm the return/exchange within 14 days of receiving your order and each return or exchange request is handled separately on a case by case basis.
Responsibility for return shipping charges on returned items is determined based on the individual situation, but generally if the return is because of a defective item or improper handling or fulfillment of your order, Modern Medallics will issue you a “RMA” (Return Merchandise Authorization) with a postage label for you to use in sending the item(s) back to us. If your return is for other reasons, it is likely we will require that you pay the return shipping for the item.
Once your return item is received, it is processed back into inventory, and at that time your exchange item or refund will be expeditiously processed. We cannot issue refunds or send exchange items before this step is completed.